Uploading Bank Statements and Receipts
Overview
Uploading bank statements and receipts keeps your financial records accurate and helps your bookkeeper prepare your books efficiently. You can attach receipts directly to individual transactions or upload bank statements as part of your overall accounting workflow. Timely uploads ensure your bookkeeping and tax filing deadlines are met.
Before You Begin
- You must have an active StartGlobal account with a registered company.
- Gather your bank statements (PDF format preferred) and receipt images or PDFs.
- Navigate to Accounting in your dashboard sidebar.
Step-by-Step Instructions
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Navigate to the Transactions tab.
What to do: Click Accounting in the sidebar, then select the Transactions tab.
What you will seeA list of your transactions divided into Non Categorised and Categorised sections, along with a year selector at the top.
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Select the transaction you want to attach a receipt to.
What to do: Click on any transaction row in the list.
What you will seeA transaction detail sheet slides open showing the transaction amount, ID, description, and other fields.
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Upload a receipt to the transaction.
What to do: In the transaction detail sheet, locate the receipt upload area and click it to browse for a file, or drag and drop your receipt image or PDF.
What you will seeThe file uploads and a thumbnail or filename appears in the receipt section of the detail sheet.
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Add notes for context (optional).
What to do: In the transaction detail sheet, type any relevant notes in the notes field (up to 500 characters). This can include context about the purchase, vendor details, or anything your bookkeeper should know.
What you will seeThe notes field updates with your text and a character counter.
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Ask your bookkeeper a question (optional).
What to do: If you have a question about how to categorize or handle the transaction, use the bookkeeper questions field in the detail sheet.
What you will seeYour question is recorded and will be visible to your assigned bookkeeper.
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Confirm the transaction.
What to do: After uploading the receipt, adding notes, and selecting a category, click the CONFIRM button at the bottom of the detail sheet.
What you will seeA toast notification appears: "Transactions have been confirmed." The transaction moves from Non Categorised to Categorised.
What Happens Next
- Your uploaded receipts and bank statements are attached to the corresponding transactions and become available to your bookkeeper.
- They will use these documents during the bookkeeping process and when preparing your tax filing.
- Keep an eye on the progress indicator (e.g., "X uncategorized / Y total") to track how many transactions still need your attention.
Frequently Asked Questions
Troubleshooting
| Problem | Solution |
|---|---|
| File upload fails or hangs | Check your internet connection and ensure the file is not corrupted. Try a different file format (e.g., convert a HEIC image to JPEG). |
| Receipt does not appear after upload | Refresh the page and reopen the transaction detail sheet. If the receipt is still missing, try uploading again. |
| "Transactions have been confirmed" toast does not appear | Ensure all required fields (category selection at minimum) are completed before clicking CONFIRM. |
File upload fails or hangs
Check your internet connection and ensure the file is not corrupted. Try a different file format (e.g., convert a HEIC image to JPEG).
Receipt does not appear after upload
Refresh the page and reopen the transaction detail sheet. If the receipt is still missing, try uploading again.
"Transactions have been confirmed" toast does not appear
Ensure all required fields (category selection at minimum) are completed before clicking CONFIRM.
Need more help?
Our support team is available to help you with any questions about your StartGlobal account.