Privacy Policy

1. Introduction

StartGlobal ("we," "our," "us," or the "Company") is a technology company that provides online business formation and compliance filing services. StartGlobal is NOT a law firm, NOT a certified public accounting (CPA) firm, and NOT a financial advisory firm. We do not provide legal advice, tax advice, or financial advice of any kind.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us. By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. Your continued use of our website or services following the posting of changes to this Privacy Policy will constitute your acceptance of such changes.

2. Information We Collect

We collect various types of information in connection with the services we provide, including:

2.1 Personal Identification Information

• Full legal name
• Email address
• Phone number
• Mailing address and residential address
• Date of birth
• Nationality and citizenship information

2.2 Business Information

• Proposed or existing company name
• Business address
• Employer Identification Number (EIN)
• State of formation and formation details
• Business purpose and industry classification
• Ownership and management structure
• Member and manager information
• Registered agent information

2.3 Identity Documents

• Passport copies
• Government-issued identification documents
• Driver's license
• Proof of address documents
• Visa or immigration status documents
• Other verification documents as required by state agencies, banking partners, or third-party service providers

2.4 Payment Information

• Credit card or debit card information
• Billing address
• Payment transaction history
• Bank account information (when provided for refunds or other purposes)

Payment information is processed through our third-party payment processors and may be stored by such processors in accordance with their privacy policies.

2.5 Device and Technical Information

• IP address
• Browser type and version
• Operating system
• Device type and identifiers
• Screen resolution
• Language preferences
• Time zone
• Referring website or source

2.6 Usage Data and Analytics

• Pages visited and time spent on pages
• Links clicked
• Features used
• Search queries
• Form interactions and submissions
• Error logs and diagnostic data
• User journey and conversion data

3. How We Collect Information

3.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you register for our services, place an order, fill out forms, communicate with us via email, phone, or chat, or otherwise interact with our website and services.

3.2 Information Collected Automatically

When you access our website, we automatically collect certain information through cookies, web beacons, pixels, and other tracking technologies. This includes device information, browsing behavior, and usage patterns.

3.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors and financial institutions
• Identity verification services
• State agencies and public records
• Marketing and advertising partners
• Social media platforms (if you interact with us through such platforms)
• Business partners and referral sources

4. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

4.1 Service Delivery

• Processing and fulfilling your orders
• Filing formation documents with state agencies
• Obtaining EIN from the IRS on your behalf
• Providing registered agent services
• Facilitating bank account applications with our banking partners
• Managing your account and providing customer support
• Sending service-related communications, updates, and notifications

4.2 LLC Formation and Filings

• Preparing and filing Articles of Organization
• Filing annual reports and compliance documents
• Communicating with state agencies on your behalf
• Maintaining records as required by law

4.3 Communication

• Responding to your inquiries and requests
• Sending order confirmations and receipts
• Providing updates on your filings and services
• Sending compliance reminders and alerts
• Conducting surveys and collecting feedback

4.4 Marketing and Advertising

• Sending promotional emails and newsletters (you may opt out at any time)
• Displaying targeted advertisements on our website and third-party platforms
• Retargeting and remarketing campaigns
• Personalizing your experience based on your interests and preferences
• Analyzing marketing campaign effectiveness

4.5 Product and Service Improvement

• Analyzing usage patterns to improve our website and services
• Developing new features and offerings
• Conducting research and analysis
• Testing and quality assurance

4.6 Legal Compliance and Protection

• Complying with applicable laws, regulations, and legal processes
• Enforcing our Terms of Service and other agreements
• Protecting our rights, property, and safety
• Detecting and preventing fraud, abuse, and security threats
• Responding to legal requests and government inquiries

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. By using our website, you consent to the use of cookies and tracking technologies as described below.

5.1 Essential Cookies

These cookies are strictly necessary for the operation of our website. They enable core functionality such as security, network management, and accessibility. You may not opt out of essential cookies as they are required for our website to function properly.

5.2 Analytics Cookies

We use analytics cookies, including Google Analytics, to understand how visitors interact with our website. These cookies collect information about pages visited, time spent on the site, and other usage metrics. This data helps us improve our website and services.

5.3 Marketing and Advertising Cookies

We use marketing cookies from various advertising platforms to deliver targeted advertisements and measure the effectiveness of our marketing campaigns. These include:

• Google Ads: For displaying targeted advertisements across Google's advertising network
• Facebook Pixel: For tracking conversions, optimizing ads, and building targeted audiences for future ads on Facebook and Instagram
• LinkedIn Insight Tag: For tracking conversions and retargeting on LinkedIn
• Twitter Pixel: For tracking conversions and audience building on Twitter
• Other advertising networks: We may use additional advertising and retargeting platforms

5.4 Session Cookies

Session cookies are used to maintain your login status and session information. These cookies are deleted when you close your browser.

5.5 Third-Party Tracking

Our website may include content and functionality from third parties that set their own cookies and tracking technologies. These third parties may collect information about your online activities over time and across different websites.

5.6 Cross-Platform and Cross-Device Tracking

We and our advertising partners may track your behavior across different devices and platforms to provide personalized advertising and measure campaign effectiveness. This may involve linking your activities on our website with your activities on other websites and devices.

5.7 Data Shared with Marketing Platforms

Information collected through marketing cookies may be shared with Google, Facebook (Meta), LinkedIn, Twitter, and other marketing platforms for advertising purposes. This information may include browsing behavior, conversion data, and device identifiers.

5.8 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, if you disable cookies, some features of our website may not function properly, and your user experience may be affected. Please note that opting out of advertising cookies does not mean you will stop seeing ads; it means the ads you see may be less relevant to your interests.

6. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

6.1 Third-Party Service Providers

We share your information with service providers who assist us in operating our business and providing services to you. These may include:

• Website hosting and cloud services providers
• Payment processors
• Email service providers
• Customer support platforms
• Analytics providers
• Identity verification services

6.2 Contractors and Partners

We work with independent contractors and business partners who may have access to your information to help us provide services. These contractors and partners may be located outside of StartGlobal and may operate in various countries around the world.

6.3 State Agencies

We share your information with state agencies, including Secretaries of State and other governmental bodies, as necessary to file formation documents, annual reports, and other required filings on your behalf.

6.4 Banking Partners

If you use our bank account opening assistance services, we share your information with our banking partners to facilitate your bank account application. Banking partners have their own privacy policies and data handling practices.

6.5 Payment Processors

Payment information is shared with payment processors such as Stripe to process your transactions securely.

6.6 Marketing Platforms

As described in Section 5, we share information with advertising and marketing platforms including Google, Facebook (Meta), LinkedIn, Twitter, and others for advertising and analytics purposes.

6.7 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Subpoenas, court orders, or other legal processes
• Government or regulatory agency requests
• Law enforcement investigations
• National security requirements

6.8 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

6.9 Protection of Rights

We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

7. International Data Transfers

Your information may be transferred to, processed, and stored in countries other than the country in which you reside. Our service providers, contractors, and partners may be located in various countries around the world.

Please be aware that data protection laws in other countries may differ from those of your country of residence, and may not provide the same level of protection. By using our services and providing your information, you consent to the transfer of your information to countries outside of your country of residence, including the United States and other countries where our service providers operate.

We take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy. However, we cannot guarantee that the privacy protections in other countries will be equivalent to those in your home country.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• As long as your account is active or as needed to provide you services
• As required to comply with our legal obligations
• As necessary to resolve disputes and enforce our agreements
• As required for tax, accounting, and financial reporting purposes
• As necessary to maintain records of business formations and filings

We may retain certain information for extended periods as required by law or for legitimate business purposes. Even after account deletion, we may retain some information in our backup systems for a limited period.

9. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, secure servers, access controls, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Your information is provided to us on an "AS IS" basis with respect to security.

You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

10. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

10.1 Right to Access

You may request access to the personal information we hold about you.

10.2 Right to Correction

You may request that we correct any inaccurate or incomplete personal information.

10.3 Right to Deletion

You may request that we delete your personal information, subject to certain exceptions and legal requirements.

10.4 Right to Opt-Out

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

10.5 Exercising Your Rights

To exercise any of these rights, please contact us at team@startglobal.co. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

10.6 Limitations

Please note that these rights may be limited in certain circumstances, such as where we have a legal obligation to retain information, where the information is necessary to provide services you have requested, or where deletion would interfere with our legitimate business interests.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 18, we will take steps to delete such information from our systems.

12. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

13. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising your privacy rights.

To exercise your California privacy rights, please contact us at team@startglobal.co.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and for any reason without prior notice. Any changes will be effective immediately upon posting the revised Privacy Policy on this page, and we will update the "Last updated" date accordingly.

Your continued use of our website or services following the posting of any changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

StartGlobal
Attn: Sanjay Nediyara
440 N Barranca Ave #3696
Covina, CA 91723
Email: team@startglobal.co