Applying Discount Codes
Overview
StartGlobal offers discount codes that you can apply during checkout to reduce the cost of services and products. Discount codes may be provided through promotions, referrals, or special offers. This guide explains how to apply a discount code when purchasing a service through the StartGlobal platform.
Before You Begin
- You must be logged in to your StartGlobal dashboard at app.startglobal.co.
- You must have a valid discount code ready to apply.
- You should be in the process of purchasing a service (see Browsing and Purchasing Services).
1. Start a Purchase
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Navigate to the service you want to purchase and click the purchase or subscribe button.
What you will seeThe checkout flow will begin, presenting a summary of the service and its pricing.
2. Locate the Discount Code Field
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On the checkout page, look for a discount code or promo code input field.
What you will seeA text input field where you can enter your discount code, typically located near the order summary or pricing section.
3. Enter Your Discount Code
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Click the discount code field and type your code exactly as it was provided (codes are typically case-sensitive).
What you will seeThe input field will accept your code text.
4. Apply the Code
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Click the "Apply" button next to the discount code field.
What you will seeIf the code is valid, the order total will update to reflect the discount. You will see the original price, the discount amount, and the new total. If the code is invalid or expired, you will see an error message.
5. Complete Your Purchase
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Review the updated total with the discount applied and proceed to confirm your payment.
What you will seeThe confirmation page showing the discounted price as your final charge.
What Happens Next
- The discount will be applied to your purchase, and you will be charged the reduced amount.
- The discount will appear in your transaction history for reference.
- Your purchased service will be activated as usual, regardless of the discount applied.
Frequently Asked Questions
Troubleshooting
| Problem | Solution |
|---|---|
| "Invalid code" error message | Double-check the code for typos. Ensure it is entered exactly as provided, including capitalization. |
| "Expired code" error message | The discount code has passed its validity period. Check if you have another valid code to use. |
| Discount not reflected in the total | Click the Apply button after entering the code. If the total does not update, the code may not be valid for the selected service. |
| Discount code field not visible | The discount code option may only appear during certain checkout flows. Ensure you are on the payment/checkout step. |
| Applied wrong code and want to change it | Remove the current code (if a remove or clear option is available) and enter the correct one. |
"Invalid code" error message
Double-check the code for typos. Ensure it is entered exactly as provided, including capitalization.
"Expired code" error message
The discount code has passed its validity period. Check if you have another valid code to use.
Discount not reflected in the total
Click the Apply button after entering the code. If the total does not update, the code may not be valid for the selected service.
Discount code field not visible
The discount code option may only appear during certain checkout flows. Ensure you are on the payment/checkout step.
Applied wrong code and want to change it
Remove the current code (if a remove or clear option is available) and enter the correct one.
Need more help?
Our support team is available to help you with any questions about your StartGlobal account.