Managing Notification Preferences
Overview
StartGlobal lets you control how you receive communications through WhatsApp, email marketing, and SMS channels. You can enable or disable each notification channel independently to suit your preferences. This guide shows you how to access and configure your notification settings.
Before You Begin
- You must be logged in to your StartGlobal dashboard at app.startglobal.co.
- If you want to enable WhatsApp notifications, ensure you have a WhatsApp-enabled phone number on file.
1. Navigate to Notification Settings
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Click your profile avatar (circle with your initials) in the top-right corner of the navbar, then select "Settings" from the dropdown menu.
What you will seeThe Settings page with multiple tabs.
2. Open the Notifications Tab
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Click the "Notifications" tab, described as "Communication preferences."
What you will seeA list of notification channels, each with a toggle switch to enable or disable it.
3. Configure WhatsApp Notifications
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Locate the WhatsApp toggle, identified by a green MessageCircle icon.
What you will seeA toggle switch showing the current state (enabled or disabled).
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Click the toggle to enable or disable WhatsApp notifications.
What you will seeThe toggle will switch to reflect your new preference. Changes are saved automatically.
4. Configure Email Marketing Notifications
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Locate the Email Marketing toggle, identified by a blue Mail icon.
What you will seeA toggle switch showing the current state.
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Click the toggle to enable or disable email marketing communications.
What you will seeThe toggle will update to reflect your choice. This controls promotional and marketing emails only -- critical account emails will still be sent regardless of this setting.
5. Configure SMS Notifications
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Locate the SMS toggle, identified by a blue Smartphone icon.
What you will seeA toggle switch showing the current state.
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Click the toggle to enable or disable SMS notifications.
What you will seeThe toggle will update to reflect your preference.
What Happens Next
- Your notification preferences take effect immediately.
- You will begin receiving (or stop receiving) communications through the channels you have enabled (or disabled).
- Critical account notifications, such as security alerts and formation status updates, are always sent to your primary email regardless of marketing preferences.
Frequently Asked Questions
Troubleshooting
| Problem | Solution |
|---|---|
| Toggle does not change state when clicked | Refresh the page and try again. Check your internet connection. |
| Not receiving WhatsApp messages after enabling | Ensure your phone number is correct in your profile and that WhatsApp is installed. Check that StartGlobal is not blocked in WhatsApp. |
| Still receiving marketing emails after disabling | Allow up to 24 hours for the change to propagate through all email systems. If you continue receiving them after 48 hours, contact support. |
| SMS messages not arriving | Verify your phone number in your profile settings. Check that your carrier does not block short-code messages. |
Toggle does not change state when clicked
Refresh the page and try again. Check your internet connection.
Not receiving WhatsApp messages after enabling
Ensure your phone number is correct in your profile and that WhatsApp is installed. Check that StartGlobal is not blocked in WhatsApp.
Still receiving marketing emails after disabling
Allow up to 24 hours for the change to propagate through all email systems. If you continue receiving them after 48 hours, contact support.
SMS messages not arriving
Verify your phone number in your profile settings. Check that your carrier does not block short-code messages.
Need more help?
Our support team is available to help you with any questions about your StartGlobal account.