Managing Subscriptions

Overview

StartGlobal uses subscriptions for recurring services such as registered agent, compliance monitoring, and other ongoing business services. The Billing Portal lets you view your active subscriptions, understand their statuses, and take actions like canceling or resubscribing. This guide explains how to manage your subscriptions effectively.

Before You Begin

1. Navigate to the Billing Portal

1. Click your profile avatar (circle with your initials) in the top-right corner of the navbar, then select "Billing" from the dropdown menu.

   What you will see

   The Billing Portal page with three main sections: Payment Methods, Subscription Products, and Transaction History.

2. View Your Subscriptions

1. Scroll to the "Subscription Products" section.

   What you will see

   A list of all your subscription products, each showing the subscription name and description, the current billing amount and cycle, and a status indicator.

   Status	Color	Meaning
   Active	Green	The subscription is active and billing normally.
   Trialing	Blue	The subscription is in a free trial period.
   Cancelled	Red	The subscription has been cancelled and will not renew.
   Past Due	Red	Payment failed and the subscription needs attention.
   Paused	Gray	The subscription is temporarily paused.

3. Cancel a Subscription

1. On an Active subscription, click the "Cancel Subscription" option.

   What you will see

   A confirmation dialog asking you to verify the cancellation. Review the details, including when the cancellation takes effect.

2. Confirm the cancellation.

   What you will see

   The subscription status will change to Cancelled (displayed in red). Your access will typically continue until the end of the current billing period.

4. Update a Payment Method for a Subscription

1. On an Active subscription, click the "Update Payment Method" option.

   What you will see

   A form or redirect to update the payment card associated with this subscription. This may open the Stripe Portal for secure payment updates.

2. Enter your new payment information and confirm.

   What you will see

   A confirmation that the payment method has been updated for this subscription.

5. Resubscribe to a Cancelled or Paused Subscription

1. On a subscription showing Paused or Past Due status, click the "Resubscribe" option.

   What you will see

   A confirmation flow to reactivate the subscription, which may include confirming the payment method.

2. Confirm the resubscription.

   What you will see

   A toast notification reading "Excellent! Your subscription is now active." The status will update to Active (green).

6. Access the Stripe Portal

1. Look for the Stripe Portal link on the Billing page.

   What you will see

   A link that opens the Stripe customer portal in a new tab, where you can manage payment methods, view invoices, and update billing details directly through Stripe's secure interface.

What Happens Next

• Subscription changes take effect according to the terms displayed during the action.
• Cancellations typically allow access until the end of the current billing period.
• Resubscriptions activate immediately and resume the billing cycle.
• You will receive email confirmations for any subscription changes.