How to Verify Your Phone Number
Overview
Phone verification adds an extra layer of security to your StartGlobal account. When prompted, you will receive a 6-digit code via SMS to the phone number on your account. You can also update your phone number during the verification process if needed.
Before You Begin
- You must be logged in to your StartGlobal account. See How to Log In to Your Dashboard.
- Have access to the phone that is registered on your account to receive SMS messages.
- Ensure your phone number is correct and can receive text messages.
Verifying Your Phone Number
- What you will see
A phone verification modal will appear, displaying your phone number in a formatted layout (e.g., +1 (234)-567-8901).
-
Check your phone for the 6-digit verification code sent via SMS.
Look for a text message from StartGlobal containing a 6-digit code.
-
Enter the 6-digit code in the modal.
Type each digit of the code into the input fields provided.
- What you will see
Once all 6 digits are entered, the system will automatically verify the code and close the modal.
Updating Your Phone Number Before Verifying
If the phone number displayed in the modal is incorrect or you need to change it:
-
Click the option to edit your phone number within the verification modal.
What you will seeThe phone number field will become editable.
-
Enter your correct phone number.
Type your phone number starting with the + sign followed by your country code and number. The number must be between 5 and 16 digits long (e.g., +12345678901).
-
Save the updated phone number.
What you will seeA new 6-digit verification code will be sent to your updated phone number.
- Enter the 6-digit code as described in the steps above.
Resending the Verification Code
If you did not receive the code or it has expired:
-
Click the resend option in the verification modal.
What you will seeA 60-second countdown timer will appear, indicating when you can request another code.
- Wait for the countdown to complete if you need to resend again.
- Check your phone for the new code and enter it.
What Happens Next
- Your phone number will be marked as verified on your account.
- You will not be prompted to verify this phone number again unless you change it.
- Phone verification helps protect your account and may be required for certain actions on the platform.
Frequently Asked Questions
Troubleshooting
| Problem | Solution |
|---|---|
| "Please enter a valid phone number" error. | Make sure your phone number starts with + and contains between 5 and 16 digits. Remove any spaces, dashes, or parentheses when editing. |
| The SMS code is not arriving. | Verify your phone number is correct and can receive SMS. Check if your phone has signal. Try the resend option after the 60-second cooldown. |
| The verification code is not accepted. | Ensure you are entering the most recent code received. If multiple codes were sent, use the latest one. Request a new code if needed. |
| The resend button is not clickable. | Wait for the 60-second cooldown timer to complete before requesting a new code. |
| The modal appeared but my phone number is wrong. | Use the edit option within the modal to update your phone number before requesting a code. |
"Please enter a valid phone number" error.
Make sure your phone number starts with + and contains between 5 and 16 digits. Remove any spaces, dashes, or parentheses when editing.
The SMS code is not arriving.
Verify your phone number is correct and can receive SMS. Check if your phone has signal. Try the resend option after the 60-second cooldown.
The verification code is not accepted.
Ensure you are entering the most recent code received. If multiple codes were sent, use the latest one. Request a new code if needed.
The resend button is not clickable.
Wait for the 60-second cooldown timer to complete before requesting a new code.
The modal appeared but my phone number is wrong.
Use the edit option within the modal to update your phone number before requesting a code.
Need more help?
Our support team is available to help you with any questions about your StartGlobal account.