Requesting a Mail Shipment

Overview

When you want a piece of mail physically delivered to your address, you can submit a shipment request through the StartGlobal portal. The shipment request form collects your delivery address and contact details. You can also save a default shipping address for faster future requests.

Before You Begin

Step-by-Step Instructions

1. Locate the mail item you want shipped.

   Click "Utilities" in the sidebar, then select the "All Mails" tab. Find the mail item you want to ship.

   What you will see

   The mail item row with a "Ship" button in the Actions column.

2. Open the shipment request form.

   Click the "Ship" button for the mail item.

   What you will see

   A shipment request form opens with fields for your delivery address and contact information.

3. Fill in recipient details.

   Complete the following fields:

   Field	What to Do
   Salutation	Select your title (Mr., Mrs., Ms., etc.).
   First Name	Enter the recipient's first name.
   Last Name	Enter the recipient's last name.
   Middle Name	Enter a middle name if applicable (optional).

4. Enter the delivery address.

   Complete the address fields:

   Field	What to Do
   Address Line 1	Street address (required).
   Address Line 2	Apartment, suite, or unit number (optional).
   Address Line 3	Additional address information (optional).
   City	City name (required).
   State/Province	State or province (required).
   Country	Country (defaults to "USA").
   Postal Code	ZIP or postal code (required).

5. Enter contact information.

   Fill in the Phone and Email fields with a contact phone number and email address.

6. Add notes (optional).

   Enter any special delivery instructions or notes in the "Notes" field.

7. Save as default address (optional).

   Check the "Save as Default Address" checkbox if you want to use this address for future shipment requests.

   What you will see

   A checkbox below the address fields. When checked, a toast notification appears after submission: "Perfect! Your default shipping address has been saved."

8. Submit the shipment request.

   Review all fields for accuracy, then click the "Submit Shipment Request" button.

   What you will see

   The form closes and the mail item's status on the All Mails tab updates to "Requested" (blue). If you checked the save default address option, you will also see the toast: "Perfect! Your default shipping address has been saved."

9. Cancel the form (if needed).

   Click the "Cancel" button to close the form without submitting.

   What you will see

   The form closes. No shipment request is created.

What Happens Next

• After you submit the request, the StartGlobal team processes the shipment.
• The mail item's status will progress from "Requested" to "Shipping" and then to "Shipped" as it moves through the fulfillment process.
• You can track the status on the All Mails tab.
• If you saved a default address, it will be pre-filled the next time you submit a shipment request.